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Wednesday, July 18, 2007

SOE Continues to Not Get It

So this is probably just a minor thing, but I wanted to share with you all why I want to continue to distance myself from SOE and it's products.

The links on VGPlayers to my forums have been broken for months. I had requested quite a while ago that they get fixed, and they didn't. It's understandable, as Sigil was in the process of imploding. Today, when Michelle Butler, the "community manager" for SOE/Sigil had requested on the fansite forum that we update our links, I again requested that the links get repaired. Here is the reply;

"I am told the links are difficult to modify and so they are staying like they are."

OK

1. If this is so, why did you ask us to check them?
2. What's so fucking hard about updating a link in your Dreamweaver page?

This is just another example of how SOE keeps it's "community" at arm's length, and has done NOTHING to repair the rift that was created by their dismissive dismissal (yes, I did that on purpose) of the Affiliate Program at the time of their takeover. There has been no communication from SOE to us other than requests for us to do tasks for them. No offers of help, no offers of support, no offers of content or anything of the like.

That's all fine. They aren't beholden to us. They are missing an opportunity for the community to help them repair their damaged reputation, and instead once again they go the opposite way.

We've all spent lots of time supporting their lousy game, and they can't even be bothered to fix a link page.

This is why SOE will never be World Class.